Privacy policy

Privacy policy Dr. Renier L. N. P. BVBA

This page was last updated on 09/12/2018.

About our privacy policy

Dr. Renier L. N.P. BVBA cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. Your data will always be processed in accordance with the applicable legislation, such as the applicable privacy legislation and the legislation on patient protection.

This privacy policy applies to the use of the website and the services provided by Dr. Renier L. N.P. BVBA. The commencement date for the validity of these conditions is 23/05/2018, with the publication of a new version the validity of all previous versions is canceled. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact us using the contact details that you can find at the end of this privacy policy.

About the data processing

Below you can read how we process your data, where we save it, what security measures we use and to whom the data is disclosed.

Consultation system

The consultation system is completely tailor-made, with the development taking into account both Privacy by Design and Privacy by Default. Appropriate technical and organizational measures have been taken to ensure the security of your personal data. These include but are not restrictive: correct use of role-based access controls, regular backups, logging control, pseudonymisation and encryption. Personal data that you make available to us for the benefit of our services are not shared with any third party, unless otherwise explained in this privacy policy. If this information is shared with a third party, they will never use your data for any purpose other than the one indicated when initially collecting the data. The third party is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy, and other technical and organizational measures.


We use web hosting and e-mail services from Combel. Combel processes personal data on our behalf and does not use your data for its own purposes. However, this third party can collect metadata about the use of the services. These are not personal data. Combel has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Combel is obliged to observe secrecy on the grounds of the agreement.

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the service you are provided. We do not use your data for (direct) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask for your explicit consent. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. These data are immediately anonymised and are no longer personal data as a result.

Participation in tax and criminal investigation

In some cases, Dr. Renier L. N.P. BVBA can be obliged to share your data on the basis of a legal obligation in connection with tax or criminal investigations by the government. In such a case, we will always take into account the applicable law in regards to patient protection.

Retention periods

We keep all your data as long as you are our client. This then becomes a limited subset of data due to legal obligations in the context of care provision. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to be forgotten. Based on applicable administrative obligations, we need to keep e.g. invoices with your (personal) data, so we will retain these data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your provided services.

Your rights

On the basis of the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten we administer anonymous data. You will receive all copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of Access

You always have the right to access the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, to the e-mail address known to us, stating the category under which we have stored this data.

Right to Rectification

You always have the right to rectify the data that we process or have processed that relate to your person. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address that is known to us.

Right to restriction of processing

You always have the right to limit the processing of the personal data that relates to your person. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address that is known to us, stating that the data will no longer be processed until you cancel the restriction.

Right to data portability

You always have the right to have the data that we process or have processed and that relate to your person, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send copies of all personal information you provided about you, that we have processed or that have been processed on our behalf by another processor or third party. We will send this data to the email address that is known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of Dr. Renier L. N.P. BVBA. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will provide you with a copy of your personal data that we process or is processed on our behalf, and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.


What are cookies

As usual with almost all professional websites, this site uses cookies, small files that are put on your computer to improve your experience. This section describes what information they collect, how we use them and why we sometimes have to store these cookies. We will also share how you can prevent these cookies from being stored, but this can downgrade certain functionality of the site or make it useless.

For more general information about cookies, see the Wikipedia article on HTTP cookies.

How we use cookies

We use cookies for various reasons that are described below. Unfortunately, in most cases there are no industry-standard options for disabling cookies without completely disabling the functionality and functions that they add to this site. It is advisable to leave all cookies if you are unsure whether you need them or not, if they are used to offer a service that you use.

Disabling cookies

You can prevent the use of cookies by adjusting the settings in your browser (see the help of your browser for information about this). Please note that disabling cookies affects the functionality of this and many other websites that you visit. Disabling cookies usually also results in disabling certain functionality and functions of this site. Therefore it is recommended that you do not disable cookies.

The cookies we use

In summary, there are 3 types of cookies:

  • Essential cookies: cookies that are necessary for the normal operation of the website
  • Analytical cookies: cookies that are used for analysis to provide you with a better experience on our website
  • Functional cookies: cookies to give you a customized website experience

We will only use essential cookies without your explicit consent. For the other cookies we will always ask for your explicit consent. Currently, this website does not use functional cookies. If we use functional cookies, we will inform you how we do this and how this may affect your experience.

Google Analytics

Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other (Google) services.

Cookies from third parties

In the case that software solutions from third parties use cookies, this will be stated in this privacy statement.

Cookie details

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details

Dr. Renier L. N.P. BVBA
Burgemeester Vandenbogaerdelaan 77
8870 Izegem, Belgiƫ
051/30 58 97